Moonlight Campers Terms & Conditions
The Insured Vehicle shall not be let out on hire to or be driven by:
a) Hirers under 23 or over 75 years of age unless otherwise agreed by the Insurer.
b) Hirers aged 23 or over unless a full valid UK/EU driving licence has been held for 24 months.
c) Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed. Parking and not more than two speeding offences in the past 3 years may be ignored.
d) Persons who have had their licence revoked by DVLA due to medical grounds or convictions.
e) Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.
f) Persons engaged wholly or partly in professional entertainment or professional sports persons.
g) Jockeys and persons connected with racing of any sort.
h) Undergraduates and/or students under 23 years of age.
i) Persons who, whilst driving, have been involved in more than one accident during the past 3 years.
j) Foreign Service Personnel other than persons born in the United Kingdom.
Please note that if any of the above applies to any proposed driver of the vehicle, this may prohibit you from hiring the campervan. For insurance purposes you must declare ANY endorsements, motoring accidents, or physical or mental conditions.
The campervan shall be driven only by the Hirer or other permitted driver who has completed and signed the booking form immediately prior to any hiring and has provided all the required identification.
The Insured vehicle shall not be used for the carriage of goods of an explosive, dangerous or hazardous nature or for the carriage of goods or passengers for hire and reward or any other form of profit or remuneration.
All drivers must provide the following, which will be requested 7 days before the hire start date:
A scanned copy of each driver’s photo card driving licence
Each driver’s DVLA licence check code so we can view your licence details before you arrive. Click here for instructions on how to do this.
Two other proofs of address for each driver that show the name and address of the driver as shown on the driving licence. The following are acceptable:
Utility bill received within last 90 days
Bank or credit card statement received within last 90 days
When you collect the van, please bring your photocard driving licences with you and original copies of the other forms of ID. Moonlight Campervan Hire cannot be held responsible for any lost holiday time as a result of you forgetting to bring the correct documentation.
Please note that the campervan is not insured outside the contract of hire.
The hirer is responsible for a standard excess of £500 in the event of any damage to the vehicle or third party property, fire or theft, the hirer will be liable for the excess. The hirer will also be fully liable for tyre or alloy damage. Insurance cover provided is Fully Comprehensive.
A security bond of £500 will be taken at the time of hire. This will be provided by bank transfer with cleared funds by the day of collection. This will be refunded within 7 working days of the end of rental period by bank transfer so long as the terms of the rental are met, subject to final audit. These terms are:
Campervan returned with a full tank of diesel
Campervan is clean inside and in the same condition as when rented out
Toilet (if borrowed) must be emptied and cleaned
Cooking appliances and utensils clean for use (a cleaning charge of £25 will be applied to rectify)
Campervan is returned by the agreed time (a late charge of £50 per hour will apply).
All equipment provided to use is returned with the campervan free from damage
Should any of the above exceed the security deposit the hirer will be responsible in settling the additional costs, similarly if any damages do not exceed the security deposit Moonlight Campervan Hire will only charge for the necessary amount.
Fines and Liability
Drivers are responsible for any penalties such as parking fines and speeding tickets during the hire period.
Checking in and out procedure
On collection of the campervan we will jointly inspect the van’s condition and sign out the campervan. On return of the campervan, the van will be inspected to ensure the van is in the same condition as it was at the beginning of the hire period.
Availability is on a request and confirmation basis at the time of your reservation. A reservation is only binding once the booking is confirmed by Moonlight Campervan Hire by email, and a non-refundable deposit of £150 has been received. Settlement of the remaining balance will be due six weeks prior to departure. Payment is taken by bank transfer. Vehicles will not be released without full payment being completed.
For cancellations up to 6 weeks before the rental date, the non-refundable deposit will be retained. A refund of 50% will be given if cancelled within 6 weeks of rental date. We advise all hirers to take out their own holiday insurance to cover any eventualities. There will be no refund in the event of early return e.g. illness, accident.
In the event of the van breaking down and being undriveable, we will provide you with details for contacting Volkswagen breakdown assistance, who will attempt to fix the vehicle or take you back to the camp/recovery back to us. Also contact us immediately and we will see what we can do. In the case of you being without the van you will be refunded on a pro-rata basis. We cannot accept responsibility for missed functions due to breakdown and we cannot be held responsible for adverse weather conditions affecting any hire.
In the unfortunate event that the campervan is damaged and undriveable or stolen and we cannot provide a replacement vehicle, a full refund of all monies paid will be given. We cannot accept responsibility for missed functions or other commitments such as campsite bookings due to breakdown or theft and we cannot be held responsible for adverse weather conditions affecting any hire.
Personal Travel Insurance
It is the hirer’s responsibility to provide their own insurance to cover personal items and belongings and personal injury in the event of an accident.
Smoking is strictly not permitted inside the campervan
We welcome dogs but this must be discussed with us in advance, hirers found to have taken a dog without our permission will be charged by taking the dog fee out of the security deposit.
The maximum number of passengers is 4
The hirer must not leave keys in the ignition or anywhere in view to prevent theft
The hirer will be responsible for loss of keys
The hirer will be responsible for using the correct fuel (diesel) and will incur any costs to rectify
The driver must not drive the campervan off public roads and only drive on sealed / bitumen roads / camp sites. Moonlight Campervan Hire reserves the right to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.
Theft of the campervan or equipment must be reported to the police and Moonlight Campervan Hire immediately
Use of the Vehicle
The Vehicle is not to be driven otherwise than in a cautious, prudent and normal manner; used in a manner which could cause damage; driven in a prohibited area or in an area other than the areas indicated to me by Moonlight Campervan Hire; driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law; left with the ignition key in the vehicle while it is unoccupied; steering lock applied and valuables concealed; driven by persons under the age of 25 years or who is not authorised by law to drive the Vehicle or named in the agreement; damaged by submersion in water; put into contact with Salt Water; used for any illegal purpose for any race, rally or contest; used to tow any vehicle or trailer; used to carry passengers or property for hire or reward; used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement; used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; or otherwise used in breach of the Hirers obligations under this Agreement. The hirer also agrees not to carry more passengers than the seating capacity.
The Hirer will pay Moonlight Campervan Hire the following
All rental charges; there may be a cleaning fee of £50.00 if the Vehicle is not returned with the interior in a clean condition, the cost of any damage to the Vehicle or the property of any third party, subject to the insurance cover. All government fees and duties etc; All parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the Vehicle; and associated administration costs incurred in relation to the Vehicle during the Rental Period; Any other fees or charges payable by the Hirer pursuant to this Agreement. This includes any costs incurred by Moonlight Campervan Hire as a result of any breach by the Hirer of the terms of this Agreement. The cost of recovering a Vehicle that has become bogged.
Alterations to the Vehicle
The Hirer shall not make any alterations or additions to the Vehicle without the prior written consent of Moonlight Campervan Hire.
The Hirer shall take all reasonable steps to properly maintain the Vehicle, including daily checks on oil and water levels, and tyres and batteries, and will stop and react to any dash warning lights. In the event of any problems please contact Paul on 07425711351. Moonlight Campervan Hire will reimburse the Hirer for expenditure up to £50 reasonably incurred in rectifying any mechanical failure to the engine of the Vehicle, provided that the Hirer produces relevant receipts at the end of the hire period and have received the prior consent of Moonlight Campervan Hire, and that the damage is not due to any fault or breach of this Agreement by the Hirer.
Responsibility if an accident occurs
In the event of any accident, loss or damage arising out of the use of the vehicle, the Hirer will notify Moonlight Campervan Hire, obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station. The Hirer undertakes to assist Moonlight Campervan Hire in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
Terminating the Agreement
The Hirer acknowledges that Moonlight Campervan Hire may terminate this Agreement and repossess the Vehicle at any time, without notification to the Hirer, and that the Hirer will pay the reasonable costs of repossessing the Vehicle, including towing charges if the Hirer is in breach of any term of this Agreement, has obtained the Vehicle through fraud or misrepresentation, the Vehicle appears to be abandoned, the Vehicle is not returned on the agreed return date or Moonlight Campervan Hire reasonably believes that the Vehicle will not be returned on the agreed return date, Moonlight Campervan Hire considers on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered. In the event of such termination or repossession, the Hirer has no right to a refund of any part of the rental charges or the Security Deposit.
Change of Vehicle
Moonlight Campervan Hire reserves the right, at its absolute discretion, to substitute a comparable or similar Vehicle for the Vehicle.
Release and indemnity of Moonlight Campervan Hire
Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, the Hirer releases Moonlight Campervan Hire, its employees and agents, from any liability to the Hirer (regardless of who is at fault) for any loss or damage incurred by the Hirer by reason of this Agreement, including but not limited to any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for the hirer’s purpose, any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Moonlight Campervan Hire premises or recovered or handled by Moonlight Campervan Hire. Subject to any insurance arrangements agreed with Moonlight Campervan hire, the Hirer hereby indemnifies and shall keep indemnified Moonlight Campervan hire, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the hirer’s use and/or possession of the Vehicle.
Title to Vehicle
The Hirer acknowledges that Moonlight Campervan Hire retains title to the Vehicle and that the Hirer possess the goods as a mere bailee only and do not have any right to pledge Moonlight Campervan Hire’s credit in connection with the Vehicle and agree not to do so and shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
Pick up & Parking
We have off-road parking for your car. However, please note we do not hold any liability for your vehicle whilst parked on our premises.
We will not store any of your financial details e.g. bank details.
This agreement shall be governed by English Law. This agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Moonlight Campervan Hire reserves the right to add or amend any rental charges without prior notice.
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